FAQ

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• - What guarantee do you offer for clients?
  Our staff is highly qualified and works in the market of the daily rent apartments over 7 years. Our company has work experience at the present market of services for more than two years. Many customers working with our company return to us again and again. We also provide a full package of...
• - Is there any discounts for regular clients?
  We hope that will have a long-term cooperation, and you will be happy to come back again and again, therefore, we are always ready to give discounts for our regular customers. All discounts are discussed individually. Usually we offer discounts in the traditional «dead season» - the end...
• - At what time check-in and check-out from the apartment?
  Check in time - 2 p.m.. Check out time - 12 noon. Early check-in (is considered between 9am and 2pm) and late check-out (is considered between 12 noon and 6:00 pm.) incur 50% of the regular nightly rate. Check-ins before 9am are considered a full night's stay and charged at a regular nightly rate.
• - How I will check-in to the apartment and will check-out from it?
  In a pre-agreed check-in time our guest service manager will meet you at the apartment and hand over your keys, sign the lease agreement and accounting documents and accept your payment. Waiting time of guest service manager in the apartment is 40 minutes. If you are late, please call the numbers...
• - Do you help with visa registration during the stay in Moscow?
  Yes, we provide a service of your visa registration for the period of your stay in Moscow. The cost of registration is 1700 RUR. More detailed information you can read in section «Services».
• - What documents you will give for the accounting department?
  Our company will issue all the accounting documents: invoice, short-term rent agreement and etc.
• - The price of the apartment depends on the number of guests?
  Rental price is indicated per apartment - regardless of how many people it is going to live. This, of course, does not mean that, one-room apartment can be booked for a football team. Maximum number of guests depends on the number of beds in the apartment. As a rule, in one-room apartment can stay...
• - Will I get my money back in case of cancellation/date adjustment?
  In case of cancellations made less than 14 calendar days before date of check-in are treated as no-shows and incur a penalty of one night’s stay fee at the highest rate (1 night stay rate). Changes/date adjustments made less than 14 calendar days before date of check-in incur a penalty of one...
• - What includes to the price of apartment rent?
  The price of apartment rent includes utility payments, payment for water and electricity during your stay, apartment cleaning services - 2 times per week, change of bed linen - 1 time per week, high speed Internet, satellite TV.
• - How to book an apartment?
  You have decided with the apartment you would like to book. Now you need to make a pre-paid for one night stay. More detailed information you can read in section "Methods of payment”. The rest amount you will pay upon check-in to the apartment. The guest service manager will wait for you in...
• - Can I rent an apartment for the party?
  You cannot rent our apartment for birthday event and noisy parties. All apartments are located in occupied buildings and are intended only for leaving. In case of complaints by neighbors your apartment will visit policemen. After receipt of such alarm signal from the neighbors our staff immediately...